| GOVERNMENT IT SERVICES
Incorporated in 1984, Integration Technologies Group (ITG) is a small-business, full service systems integration company which for over 25 years has provided government, private sector and non-profit/educational organizations with successful, complete and timely system integration and IT service management solutions. As a Microsoft™
Certified Gold partner, we have provided IT solutions and implemented hundreds of government projects across most U.S. Executive Agencies.
ITG currently is ISO 9001, ISO 20000 and ISO 27001 Certified, as well as a CMMI™
Level 3 Appraised company, and continually strives for improvement. We invest substantial time and money in our infrastructure and process development to fine tune solutions that: reduce the downtime for the end user; and enable the highest degree of efficiency; produce the least strain on the customer's workforce and reduce the customer's overall cost of ownership. As a result of our dedication to continual improvement, our solutions provide seamless, all inclusive results for our customers, and incorporate all aspects of an IT deployment.
For more information on how we can assist you with your IT project, please contact:
Burl Williams - Burl.Williams@ITGonline.com
or call 1-800-835-7823 (U.S.), (800) 900-20060 (International)
|
Computer Maintenance & Support
ITG provides Government IT Services to thousands of government users utilizing a 10,000-square-foot parts repair, integration,and logistics facility near our headquarters in Falls Church, VA. At this site, which is guarded by full-time security, we
repair and refurbish our
own parts to OEM specs. Over the last 25 years, our business
model has expanded to accommodate a contract with aggressive
SLAs creating a nationwide
on-site response of four hours.
ISO 9001 Repair Facility
ITG is authorized to maintain a repair facility for many of the large OEM product lines and our warehouse is ISO 9001:2008 certified. Through our efficient dispatch and service record tracking and monitoring system, we are able to respond to problems in a timely manner. Our qualified technicians, considerable inventory of necessary spare parts, and a committed corporate team support our government IT services mission.
Professional Services
For over 25 years, U.S. Government agencies have trusted ITG with their IT services needs. The provision of government IT services is our core competency as demonstrated by the successful implementation of hundreds of contracts across the IT services spectrum. A significant percentage of our staff has DoD Secret Security clearances, and all have been screened through law enforcement agencies. When required, we can
provide installation personnel with a minimum of a National Agency Clearance.
ITG currently maintains SLA attainment in excess of 98 percent across all government IT services contracts. Our experience has been instrumental in developing measurements and action plans to guarantee SLA attainment. We have recently received awards from IRS and Lockheed Martin for our SLA compliance.
We value our current customer base and invest in policies and procedures to maintain customer satisfaction, such as:
- Three percent of our employees are full-time Quality Assurance personnel.
- Our CENTRE system automatically calculates, tracks and triggers responses to SLA compliance or non-compliance.
- ITG pursued and attained ISO 9001:2008 certification in record time.
- ITG pursued and attained CMMI Level 3 Assessment in record time.
- All SLA performance metrics and non-compliance instances are reported directly to the President and CEO in real time.
|
